Aqilee is a product of Gee Capital Holdings Limited, a company incorporated in the Republic of Kenya (company registration number PVT-8LUYB7E), with its registered office at Delta Towers, Westlands, Nairobi.

In these Terms, “Aqilee”, “we”, “us”, or “our” means Gee Capital Holdings Limited trading as Aqilee. “You”, “Customer”, or “Tenant” means the business or individual who registers for, accesses, or uses the Aqilee platform.

These Terms, together with our Privacy Policy, form a binding legal agreement between you and us. Questions: support@aqilee.com.

Terms By creating an account, accessing the Aqilee platform, or using any of our services, you agree to be bound by these Terms.

If you are agreeing on behalf of a business or organisation, you confirm you have the authority to bind that entity. If you do not agree, do not create an account or use the platform.

Aqilee is a software-as-a-service (SaaS) platform that helps businesses sell, support, and grow through messaging channels. The platform may include, without limitation:

A unified inbox for WhatsApp, Instagram, and Facebook Messenger

AI chatbot capabilities trained on your business data

Voice note transcription and understanding

In-chat storefront and order management

Payment collection via M-PESA and card networks

Booking and appointment management with deposits

Broadcast messaging and campaign tools

CRM, analytics, and reporting

Support ticketing and knowledge base tools

We may add, modify, or remove features over time. We will give you reasonable notice of material changes.

Registration. To use the platform, you must create an account and provide accurate, current, and complete information. You must keep this information up to date.

Account security. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at support@aqilee.com if you suspect unauthorised access.

Eligibility. You must be at least 18 years old and legally able to enter into binding contracts. Your business must be lawfully operating.

One account per business. Each business should maintain a single primary account. Creating multiple accounts to circumvent usage limits or pricing tiers is not permitted.

Your responsibility. You are solely responsible for:

The products and services you sell through the platform

The accuracy of your product listings, pricing, and availability

The quality and fulfilment of orders you receive

Customer service, returns, refunds, and disputes with your customers

Compliance with all applicable laws, including consumer protection, tax, data protection, and sector-specific regulations

We are not a party to your sales. Aqilee provides the platform. We are not a party to any transaction between you and your customers. We do not guarantee any sales, revenue, or business outcomes.

Meta and third-party policies. Your use of the platform is also subject to the terms of the underlying channels we integrate with, including Meta’s WhatsApp Business Policy, Commerce Policy, and Messaging Policy. You must comply with these at all times. Violations may result in suspension of your WhatsApp Business Account by Meta, and we cannot reinstate an account that Meta has suspended.

Prohibited uses. You may not use the platform to:

Sell goods or services prohibited under the Meta Commerce Policy, including but not limited to drugs, weapons, counterfeit goods, adult content, gambling, tobacco products, live animals, or recalled products

Send spam, bulk unsolicited messaging, or messages to contacts who have not opted in

Impersonate any person or business

Transmit viruses, malware, or any harmful code

Scrape, copy, or reverse-engineer the platform

Harass, defraud, or discriminate against customers or third parties

Circumvent rate limits, security features, or access controls

Resell, sublicense, or white-label the platform without our written permission Violations of this section may result in immediate suspension or termination of your account without refund.

Your customer data. When you use Aqilee, you may upload or generate data about your customers, including messages, contact details, and transaction history. As between you and us, this data belongs to you. You are the data controller under the Kenya Data Protection Act 2019 and any other applicable data protection law.

Our role. We process your customer data on your behalf as a data processor. We process it only to provide the platform and services you have signed up for, and in line with your documented instructions.

Your obligations as a data controller. You must:

Have a lawful basis to collect and process your customers’ data

Obtain any opt-ins or consents required by law, including WhatsApp’s opt-in requirements for marketing messages

Provide your customers with a privacy notice explaining how their data is used

Register with the Office of the Data Protection Commissioner (ODPC) where required

Honour customer requests to access, correct, or delete their data

Security. We implement industry-standard technical and organisational measures, including encryption of data in transit and at rest, access controls, and regular security reviews. No platform can guarantee absolute security. You share responsibility by safeguarding your login credentials and access to your account.

Breach notification. If we become aware of a confirmed security incident affecting your customer data, we will notify you within 72 hours and cooperate with you on any required notifications to regulators or affected individuals.

Privacy Policy. Our full Privacy Policy describes how we handle personal data and is incorporated into these Terms by reference.

What we log. Each AI interaction processed through the platform is recorded in an audit log. A typical log entry includes:

The input message and the AI response

The retrieved knowledge base context, if any

The model used, token counts, and latency

The classified intent of the interaction

Operational metadata (timestamps, tenant identifier, channel)

Personal data in inputs and outputs — including phone numbers, full names, postal addresses, and payment references — is redacted at the time the log is written. Raw payment account numbers are never written to audit logs.

Why we keep them. We use audit logs to:

Debug and improve AI behavior

Attribute platform costs and reconcile your billing

Defend against complaints, chargebacks, and fraud claims

Detect abuse and security incidents

Improve the platform

Ownership.

Operational metadata. Operational metadata in audit logs — including model identifiers, token counts, latency, intent classifications, knowledge base document identifiers, and timestamps — is owned by Aqilee. This data is generated by our platform in the course of providing the service. We may retain and use it indefinitely for the purposes set out in this section.

Customer message content. The redacted message content recorded in audit logs remains your data as the controller. You grant Aqilee a worldwide, royalty-free, non-exclusive licence to retain, store, and process this content for the purposes set out in this section, for as long as the audit log is retained, and after termination of your account for the residual retention period set out below.

Retention. Audit logs are retained for 6 months from the date the interaction is logged, regardless of whether your account remains active. After 6 months, audit logs are securely deleted or irreversibly anonymised. The 30-day data export window in Section 11 does not apply to audit logs. You may not require Aqilee to delete audit logs before the end of the 6-month retention period, except where deletion is required by law.

Access. Audit logs are not visible to other tenants. Authorised Aqilee personnel may access audit logs solely for the purposes set out in 7.C. You do not have access to raw audit logs through the platform interface.

Enterprise export. Enterprise customers may request a one-time export of audit logs related to their tenant for compliance or audit purposes. We will provide the export within 30 days of the request, in a structured format, subject to redaction of any third-party data.

Confidentiality. Audit logs are confidential information of both parties. We will not share audit logs with other tenants or with third parties, except as required by law, to defend a legal claim, or with your written consent.

Subscription fees. Access to the platform requires payment of a monthly or annual subscription fee, as set out on our pricing page or in your order form. Fees are quoted in Kenya Shillings (KES).

Platform fee. In addition to the subscription, we charge a platform fee on payments processed through the platform, as set out in your plan. The platform fee is deducted before settlement to your account.

Card processing fees. Card payments attract additional processing fees as published on our pricing page. These are passed through to your customers at checkout by default. You may choose to absorb them by changing the setting in your dashboard.

Broadcast message fees. Marketing broadcast messages are billed separately, either pay-as-you-go or via pre-purchased credit packs, at the rates set out on our pricing page.

Payment flow and Aqilee’s role. Payments from your end-customers are processed via Paystack. Funds settle directly to your Paystack subaccount. Aqilee never holds end-customer funds. Refunds, chargebacks, and disputes between you and your end-customers are your responsibility; we facilitate where reasonably able.

Billing cycle. Subscription fees are billed in advance, monthly or annually. Platform fees and broadcast fees are deducted in arrears or from a prepaid balance.

Payment methods. We accept M-PESA, card payments, and bank transfer for approved accounts. You authorise us to charge your chosen payment method for all fees due.

Late payment. If payment fails or is overdue by more than 7 days, we may suspend your account. Persistent non-payment may result in termination and the permanent deletion of your data.

Price changes. We may change our fees with 30 days’ written notice. If you have prepaid annually, your rate is honoured for the paid term. For monthly plans, price changes take effect at the start of the next billing cycle.

Refunds. Subscription fees are non-refundable except where required by law or at our sole discretion. Platform fees, card processing fees, and broadcast credits are non-refundable once the underlying transaction or message has been processed.

Taxes. You are responsible for all taxes, duties, and levies associated with your use of the platform and your sales to customers, other than taxes on our income.

Our platform. All rights, title, and interest in the Aqilee platform — including the software, user interface, branding, documentation, AI system prompts, model orchestration, system architecture, and underlying technology — belong to Gee Capital Holdings Limited and our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your business purposes during your subscription.

Your content. You retain all rights to your content, including your brand assets, products, knowledge base documents, and customer data. By uploading content to the platform, you grant us a worldwide, royalty-free licence to host, process, and display that content solely to provide the platform and services to you.

Anonymised and aggregated data. We may use anonymised, aggregated data derived from platform usage — including patterns of use, performance benchmarks, and product analytics — to improve the platform, build benchmarks, and inform our roadmap. This data does not identify you, your customers, or your business. Use is limited to anonymised, aggregated forms only. You may opt out of being included in aggregated benchmarks by emailing support@aqilee.com.

Feedback. If you send us suggestions, feedback, or feature requests, we may use these freely without obligation or compensation to you.

No reverse engineering. You may not copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the platform.

Availability. We use reasonable efforts to keep the platform available. The platform is provided on a best-efforts basis. Subscriptions on the Starter and Growth plans do not include a contractual service level commitment.

Enterprise SLA. Enterprise customers may agree a separate Service Level Agreement (SLA) with availability targets and service credits. Where signed, the Enterprise SLA controls.

Maintenance. We may perform scheduled maintenance with reasonable advance notice. Emergency maintenance may be performed without notice where necessary.

Support. Support is provided by email at support@aqilee.com during our standard business hours (Monday to Friday, 9:00 to 17:00 East Africa Time), with priority response for Growth and Enterprise customers.

Third-party dependencies. The platform integrates with third-party services including Meta’s WhatsApp Business Platform, Instagram, Facebook Messenger, M-PESA, Paystack, Anthropic, OpenAI, and logistics providers. If any of these services experiences downtime, degradation, rate limits, or policy changes — including the WhatsApp 24-hour customer service window, which is a Meta policy and not a platform defect — this may affect the functioning of our platform. We will use reasonable efforts to mitigate disruptions but are not responsible for the availability of third-party services.

Termination by you. You may cancel your subscription at any time through your account settings or by emailing support@aqilee.com. Cancellation takes effect at the end of your current billing cycle. You remain responsible for all fees accrued before cancellation.

Suspension by us. We may suspend your account without notice if we reasonably believe that:

You have breached these Terms

Your use of the platform creates a security, legal, or reputational risk to us or other users

A payment is overdue

Suspension is required by law, court order, or a regulator

Termination by us. We may terminate your account for material breach of these Terms. For non-material issues, we will give you reasonable notice and an opportunity to remedy the issue before terminating.

Effect of termination. On termination:

Your access to the platform will end

We will retain your tenant data for 30 days to allow you to export it, then permanently delete it, unless we are legally required to retain it longer

Audit logs are retained for the residual 6-month retention period set out in Section 7, regardless of termination

Accrued fees remain payable

Clauses that by their nature should survive (intellectual property, confidentiality, audit logs, liability, governing law) continue in effect

Data export. You may export your data at any time during your subscription through the platform or by written request to support@aqilee.com.

Platform provided “as is”. To the maximum extent permitted by law, the platform is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

No guarantee of outcomes. We do not guarantee any specific business outcomes, including sales volumes, revenue, customer response rates, or message deliverability. Results depend on many factors outside our control, including your product, pricing, market, and execution.

AI outputs. Our AI features (including chatbot replies, voice transcription, and recommendations) are generated by machine learning models and may occasionally be inaccurate, incomplete, or inappropriate. You are responsible for reviewing AI-generated content before it is sent to customers, setting your chatbot’s tone and knowledge base correctly, and maintaining human oversight of automated interactions.

Third-party channels. We do not control WhatsApp, Instagram, Facebook Messenger, M-PESA, Paystack, Anthropic, OpenAI, or any other third-party service. We do not warrant that these services will be available, uninterrupted, or secure.

Exclusions. To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, loss of business opportunity, loss of goodwill, or loss of data, even if advised of the possibility of such damages.

Cap. Our total aggregate liability to you under or in connection with these Terms will not exceed the greater of:

The total fees paid by you to us in the 6 months immediately preceding the event giving rise to the claim, or

KES 100,000

Exceptions. The limitations in this section do not apply to:

Your obligation to pay fees owed

Either party’s liability for fraud, gross negligence, or wilful misconduct

Any liability that cannot be excluded under applicable law

You agree to indemnify and hold Gee Capital Holdings Limited harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your breach of these Terms

Your violation of any law or regulation

Your products, services, or transactions with customers

Content you upload or messages you send through the platform

Any dispute between you and your customers, employees, or third parties

Each party will keep the other’s confidential information confidential and will not use or disclose it except as necessary to perform its obligations under these Terms. Confidential information includes business plans, pricing, customer data, technical information, audit logs, and anything marked or reasonably understood as confidential. This obligation survives termination.

Terms We may update these Terms from time to time. Material changes will be notified to you by email or in-platform notification at least 30 days before they take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before the effective date.

Governing law. These Terms are governed by the laws of the Republic of Kenya.

Dispute resolution. If a dispute arises, the parties will first attempt to resolve it in good faith through direct discussion. If unresolved within 30 days, either party may refer the matter to mediation in Nairobi under the Mediation (Commercial Cases) Rules.

Courts. If mediation fails, the courts of Kenya sitting in Nairobi have exclusive jurisdiction to determine any dispute arising from or in connection with these Terms.

Entire agreement. These Terms, together with the Privacy Policy and any order forms or SLAs, represent the entire agreement between you and us and supersede any prior agreements or understandings.

No assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to an affiliate or in connection with a merger, acquisition, or sale of assets.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

No waiver. Our failure to enforce any provision does not waive our right to enforce it later.

Force majeure. Neither party is liable for failure to perform due to events outside its reasonable control, including natural disasters, cyberattacks, government action, or internet or telecommunications failures.

Notices. Notices to us should be sent to support@aqilee.com. Notices to you will be sent to the email address associated with your account.

Relationship. These Terms do not create a partnership, joint venture, employment, or agency relationship between you and us.

Gee Capital Holdings Limited Trading as Aqilee Delta Towers, Westlands, Nairobi, Kenya Email: support@aqilee.com Web: www.aqilee.com